terms and conditions
Welcome to SPT Tours! Please read these terms and conditions carefully before booking your tour. By using our website and booking a tour through www.spt-tours.com, you agree to the following terms and conditions:
1. General Information
1.1. These terms govern all bookings made through our website.
1.2. SPT Tours reserves the right to update or modify these terms at any time without prior notice. Changes will be effective once posted on the website.
2. Booking & Payment
2.1. All bookings are subject to availability at the time of reservation.
2.2. A deposit or full payment (as specified for each tour) is required to secure your booking.
2.3. Payment methods include credit/debit card, bank transfer, or any other method specified on the website.
2.4. Any outstanding balance must be settled by the specified due date. Failure to do so may result in cancellation of your booking.
3. Cancellation & Refund Policy
3.1. Cancellation requests must be submitted in writing via email.
3.2. Refunds will be processed based on the following schedule:
More than 30 days before departure: Full refund minus administrative fees.
15-30 days before departure: 50% refund.
Less than 15 days before departure: No refund.
3.3. Certain tours may have specific cancellation policies, which will be communicated at the time of booking.
4. Changes & Amendments
4.1. Any amendments to your booking (e.g., date changes, name corrections) must be requested in writing.
4.2. Changes are subject to availability and may incur additional charges.
4.3. SPT Tours reserves the right to modify itineraries, services, or prices in case of unforeseen circumstances.
5. Travel Insurance
5.1. All travelers are required to have valid travel insurance that covers medical expenses, trip cancellations, and personal belongings.
5.2. SPT Tours is not responsible for any losses or damages not covered by your insurance.
6. Health & Safety
6.1. Travelers are responsible for ensuring they are in good health and fit to participate in the tour.
6.2. SPT Tours reserves the right to refuse participation to any traveler deemed unfit.
6.3. It is the traveler’s responsibility to disclose any pre-existing medical conditions at the time of booking.
7. Liability
7.1. SPT Tours acts as an agent for transportation, accommodation, and other services. We are not responsible for any loss, injury, or damage caused by third-party providers.
7.2. SPT Tours’ liability is limited to the price of the tour purchased.
8. Visas & Documentation
8.1. Travelers are responsible for ensuring they have valid passports, visas, and other required documentation.
8.2. SPT Tours is not liable for any delays or costs incurred due to incomplete or incorrect travel documents.
9. Code of Conduct
9.1. Travelers must respect local laws, customs, and cultural sensitivities during the tour.
9.2. Any behavior deemed inappropriate or disruptive may result in removal from the tour without a refund.
10. Force Majeure
10.1. SPT Tours is not liable for any cancellations, delays, or changes caused by events beyond our control, including but not limited to natural disasters, political unrest, or pandemics.
11. Privacy Policy
11.1. Personal information collected during booking will be used solely for processing your reservation and providing services.
11.2. SPT Tours adheres to strict privacy standards and will not share your information with third parties without your consent.
12. Governing Law
12.1. These terms and conditions are governed by the laws of the country in which SPT Tours operates.
12.2. Any disputes will be resolved in the jurisdiction of that country.
13. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
Email: operation@spt-tours.com Phone: +02-01140 685 555 Address:49, Road 79, Degla, Maadi
Thank you for choosing SPT Tours. We look forward to making your journey unforgettable!
